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HOW TO RETURN  AN ITEM

We care that you are completely satisfied with your purchases  at the www.lingerieka.com online store. However if you are not satisfied with an item you need to submit an application for return, exchange or refund to Lingerie Ka by email at the following address: info@lingerieka.com . You have 30 calendar days to return an item that does not match your expectations. The date indicated by the postal seal when the return shall not exceed 30 calendar days after the date of dispatch of the order.

Following the analysis of your application Lingerie Ka reserves the right to accept or refuse your return, exchange or refund.

If your return request is approved by Lingerie Ka, we will email you with an authorization number.You have one week from the date of receipt  of this email to return the article to us with the authorization number.The return must be sent to the following address:

RETURN ADDRESS

Lingerie Ka
Attn: Returns internet control
8152, rue St-Jacques
Mirabel, Quebec J7N 1Z3

Your return, exchange or refund will be considered as cancelled by Lingerie Ka if the period of a week is not respected.

The refund  is using the same method of payment that was used at the time of purchase and will be processed within five working days of receipt of the goods at our premises.

You will assume all costs of shipping and handling during the return, as well as all customs duties and taxes on international shipments.

No credit or refund will be given to customers for the costs of transportation and handling, with the exception of return of defective products or a mistake on the part of Lingerie Ka.

CONDITIONS

For Lingerie Ka to process your refund, the returned item must be accompanied by the original invoice.

MERCHANDISE

Any returned item must be in perfect condition and should not have been worn, used, altered, soiled, washed or damaged, and must be in its original packaging with tags attached to it.

NON-REFUNDABLE ARTICLES

Due to the intimate nature of some items and standards of hygiene, we regret not being able to offer  exchange or refund for the following items: panties, teddies, swimsuits and every set of lingerie which includes panties. If these items are returned to Lingerie Ka, they will be returned to you at your expense, and no refund will be granted.

GIFT CARDS

A lost or stolen Gift Card cannot be replaced. Gift Cards are not refundable.

FINAL SALES

Final sales applies to any goods having been reduced by 25% or more of the original price,  that is, no refund or exchange will be granted to these items.

 

CANCELLATION OF ORDER

If you wish to cancel your order please contact customer service as soon as possible  to info@lingerieka.com before your order is processed.

In the case of an order already shipped we will not be able to cancel it, please refer to the return policy RETURN ADDRESS

Lingerie Ka
Attn: Returns internet control
8152, rue St-Jacques
Mirabel, Quebec J7N 1Z3